Paying a deposit

In the event that your pet requires hospitalisation at our facility, a deposit of 50% of the estimated cost of your pet’s treatment is required on admission.

Our emergency staff will explain any additional treatments and costs that may be required as a result of prolonged hospitalisation or change in your pets condition.


Payment is required in full on discharge of your pet from Pet Emergency. Pet Emergency accepts many forms of payment including cash, EFTPOS and credit card.

Payment plans are now available through Vetpay and Gem Visa.

The application process and options can be explained in specific detail if required.

We do not accept cheques or Barter Card transactions. Pet Emergency does not provide accounts.


If you have pet insurance, please inform our staff on admission so we can provide you with the information required for your claim to be processed.

Please supply a completed claim form and a stamped, self-addressed envelope when your pet is discharged from our facility. This will enable our staff to quickly complete the veterinary section and forward to your pet insurance company to enable faster processing of your claim.